Company Policies

Cancellations & Lockouts

Please provide as much notice as possible when canceling or rescheduling, as this allows us to fill your time slot. If you provide less than 48 hours’ notice, a $30 late cancellation fee will be applied. If we are unable to access your home at the scheduled time, a $30 lockout fee will be applied.

Skipped Appointments & Late Cancellations

You may skip up to 2 cleanings per year with no charge. Any additional skips will be subject to a $50 skip fee, even with advance notice. If we reschedule your appointment and the new date does not work for you, no skip fee will apply. You may avoid the skip fee by rescheduling within 7 days of the original appointment, if availability allows. Late cancellations, defined as less than 48 hours’ notice, and lockouts, when we cannot access your home, will still incur a $30 fee. Frequent skips may impact your eligibility for recurring service discounts.

Payments

Payment is required no later than the day before your scheduled service, and if payment is not received, we will not be able to dispatch the cleaning crew to your home. Please contact us directly to discuss available payment options.

Declined Payments

If your payment is declined or a check is returned, we will contact you immediately to obtain updated payment information, and a $30 declined payment fee will be applied.

Satisfaction Guarantee

If you are not completely satisfied with your cleaning, please notify us within 24 hours of your service, and we will return within 48 hours to re-clean the affected areas at no additional cost.

Pet Policy

We are happy to work around your pets, and our team truly enjoys seeing them. For safety, pets must be friendly, secure, and not likely to escape or react negatively to strangers or cleaning equipment, and if this is not the case, pets must be crated or placed in a secure area during the cleaning. If a pet behaves aggressively toward our team, we will stop the service immediately, full payment will still be required, and future visits will require the pet to be secured prior to our arrival. Our team is not responsible for handling pets, including letting them in or out of rooms, crates, or the home. We take care to keep cleaning supplies away from pets, but we are not responsible for any incidents involving pets and cleaning products.

Child Policy

Our cleaners will do their best to keep cleaning products out of reach of children; however, this cannot always be guaranteed. If children are present during the cleaning, we ask that they are supervised at all times and kept away from cleaning supplies, and we are not responsible for any harm resulting from contact with cleaning products. Our cleaners may remove outlet covers while cleaning and will do their best to replace them, so please verify that outlet covers are properly replaced after each cleaning.

Client Property

If we are asked to use your cleaning equipment, such as a vacuum or steam cleaner, we are not responsible for any wear, tear, or damage that may occur. We are also not responsible for any damage to items that are not properly secured.

Special Circumstances

There may be situations that prevent us from starting or completing a cleaning, including pest infestations, presence of drugs or needles, excessive waste such as urine or feces, unsecured firearms, or excessive clutter. If we are unable to perform the service due to these or similar conditions, a $50 cancellation fee may be applied.

Services Not Included

We do not clean walls, areas underneath or behind appliances, exterior windows, porches or patios, carpets or rugs requiring spot treatment, or areas beyond reachable height with a step stool. We do not clean bodily fluids outside of a toilet, pet waste, or flooring with pet-related staining. We do not organize or put away belongings, and if items are left out, we will clean around them and may group them together if necessary. For safety reasons, we do not move furniture, appliances, or other heavy items, and if cleaning is required underneath or behind such items, you must be present to move them.

What’s Included

We offer weekly, bi-weekly, and monthly cleaning services, and more details can be found at verascleaningllc.com. Pricing is based on the size of your home, number of bathrooms, presence of pets, number of occupants, and frequency of service, and additional services may be added for an extra fee.

Additional Time

While we aim to provide accurate estimates, some homes may require additional time, and if this occurs, we will contact you during the service so you can choose to prioritize specific areas or approve additional time to complete the cleaning.

Confidentiality

We respect your privacy and will never share your personal information, and we are committed to treating your home, belongings, and personal space with care and discretion.